PRIVACY POLICY
Introduction
Welcome to Ooba Bloemfontein West. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (“POPIA”).
Acceptance of this Privacy Policy
By using our services and providing your personal information to us, you consent to the processing of your personal information as set out in this Privacy Policy.
Information We Collect
We may collect personal information about you, your spouse, and your dependents, including:
- Identifying information (e.g., name, ID number)
- Contact information (e.g., phone number, email address)
- Financial information (e.g., bank details)
- Property-related information
How We Use Your Information
We process your personal information for the following purposes:
- To provide our services, including pre-qualification services, applying for home loans, and offering related insurance products.
- To administer insurance policies and assess claims.
- To inform you about improved benefits or new products from our group or third-party providers.
- To comply with legal obligations and conduct sanction screening if required by law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our website and provide features such as personalized content and advertisements. You can control and manage cookies through your browser settings.
Sharing Your Information
We may share your personal information with:
- Third-party service providers who assist us in providing our services.
- Regulatory bodies and other entities as required by law.
- Other companies within the Ooba Group for purposes such as credit assessment, fraud prevention, and administration.
Your Rights
You have the right to:
- Access your personal information held by us.
- Request the correction or deletion of your personal information.
- Object to the processing of your personal information.
- Opt-out of direct marketing communications.
To exercise these rights, please contact us using the details provided at the end of this policy.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We store your personal information securely and ensure that third parties who process personal information on our behalf comply with the same security standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
Queries or Complaints
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Ooba Bloemfontein West
Phone: 072 435 2693
Email: melinda.kleyn@ooba.co.za
You are also entitled to refer any concerns to the South African Information Regulator:
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email address: complaints.IR@justice.gov.za